We are looking for talent

Online Community Manager

We are a growing team based in Budapest which is part of a larger global organization with 1,700 employees that provides digital solutions to clients around the world in several sectors such as tech, finance, marketing and healthcare. We use agile practices to solve complex engineering problems for clients such as Nielsen, HP, Deloitte and Others.​

We are looking for an online community manager to join our team. You will be developing and overseeing the growth and engagement strategy for our UGC platform, with an initial focus on brands and products.

Team Meeting

Open position:

Online Community Manager

Role Description

The Online Community Manager is responsible for developing and overseeing the growth and engagement strategy for our platform, with an initial focus on brands and products.

Responsibilities:

  • You define strategies to grow our community, increase engagement levels, quantitative and qualitative, with your international colleagues. 

  • You are at the unique crossroads of technology, content and human touch, enabled to curate powerful consumer output

  • You support the Client Success Managers to drive the best content and reviews from our community and amaze the brand with quantitative and qualitative output

  • You are the master of the masses, and the nurser of the individual, in which you try to be as efficient and effective as possible using relevant communication channels, systems and software

  • You get first-hand information from members which you feed up to other stakeholders in the company, including campaign output tracking, improvements in member journeys, improvements in messaging, and others

  • You propose new consumer-facing initiatives based on the latest technologies and to improve the member experience and reduce the level of support needed to service our community. You oversee the design, development, launch and ongoing management of those initiatives

  • You report to the Director of Operations

You will:

  • Interact daily with the community to excite them, provide information, resolve questions, handle complaints and returns, in a timely and friendly manner

  • Spec out the new QuickTake service offering.  Pitch the service and it’s benefits to leadership.  Once the project is approved, work with internal and external resources to design, develop, launch and manage the service

  • Continually challenge the status quo of the site, the processes and our relationship with our community to stay on the cutting edge of our industry.  Invent new ways to engage and excite our community – both from a site/system standpoint and from a creative, intangible standpoint.

  • Coach and activate community to ensure high-quality customer reviews

  • Use available technology and templates to your advantage in order to process interactions with members efficiently

  • Publish engaging posts for the community and other social channels 

  • Identify and set-up actions to grow the community database and optimize database quality 

  • Collaborate with the client success manager to keep pulse on the community engagement

Requirements:

  • Bachelor's degree and a minimum of three years of relevant experience or combination of education and relevant experience

  • Demonstrated passion for and experience in building, moderating, and managing online communities

  • Demonstrated experience in working with tools that support online community engagement

  • Ability to leverage current and future trends to help maximize online community engagement

  •  Excellent communication skills in English (verbal and written) and the ability to represent the company professionally both internally and externally

  • Strong interpersonal, team, problem solving and leadership skills; tact and flexibility in working with diverse population groups

  • Ability to listen, translate concepts across different groups, and collaborate

  • Lead discussions, training, etc, and implement projects that have shared value

  • Ability to be strategic and tactical, creating the conditions for engagement to thrive

  • Computer proficiency (Microsoft and Google Suites) and the ability to learn new systems

We Offer:

  • Competitive salary and benefits

  • Insight into a successful tech company 

  • Trainings in the field of management

  • Great team of professionals to learn from

  • Beautiful office in the center of Budapest

Position type: Full time / Flexible

Location: Budapest, V. district (Roosevelt Building)